SHIPPING & PAYMENT

At kartnaturals.com, we have efficient supply chain systems in place. We try providing cost effective shipping to all our customers that includes quality packaging, re dispatch inspection, faster on-time delivery, packet transit insurance and communication at different stages of shipment.

To us happii naturals!!™ means pleasure in shopping with us as if buying daily chores, once you buy merchandise online, the question usually is "Where is my product?"

Each order we receive is processed within two (2) or 48 hours, and you hear from us as supply chain starts! We have partnered with best of logistics partners to assure your order reaching on time.

Customer Care Support

All services offered by us be it queries, replacements, returns or cancellations are attended by us immediately in not more than 2 business days.

We have a small but extremely competent team of naturalists, comprising of cosmetologists, dermatologists, biophysicists & formulators. Happii to assist & support most of your queries.

Available thru’ Monday – Saturday (10.00 to 18.00 hrs) at +91 95 600 27000 & users@purenaturals.co.in

Dial an Order

We offer dial a naturals service at +91 95 600 84719 mobile number. You can order any items in our catalogue or known to at our number with our sales & shipping Coordinator between 10.00 AM to 6.00 PM Monday thru' Saturday. 

Delivery Coverage?

We ship the products across India & most international locations. International shipment is delivered through registered international courier companies and/or International speed post only. For domestic, orders are shipped mainly through well-known courier companies

Delivery Charges?

Delivery charge varies with each item, weight, category, care, liquid powder, bulky, volumetric etc.

Which are higher on low value items. Kartnaturals.com has a nominal delivery charge which helps offset logistics costs. The delivery charges are waived off normally, if you shop with for a minimum predefined value.

Table of shipping charges which are valid effective 15th September 2013 is as below;

Value of  Order

Local (Intracity)*

Zonal (Intrazone)*

National (Interzone)*

<Rs.500

Rs.60

Rs.70

Rs.80

>Rs. 500

NA

NA

Rs.60

>Rs.1000

NA

NA

NA

                             

*Pincode Classifications by INDIA POST

Intracity:   seller pincode and delivery pincode fall within same local territory
Intrazone: seller pincode and delivery pincode fall within same zone, but not the same local territory Interzone: seller pincode and delivery pincode fall between two different zones

Any Hidden Costs (Sales Tax, Octroi etc)?

No. There are zero hidden charges all prices are Maximum Retail prices in Indian Rupees uniform across India inclusive of Duties & Taxes. The price you see on the product page is exactly what you would pay.
 

Delivery Charge Calculation for Multiple Units and Mixed Products?

At kartnaturals.com shipping charge is based on the weight of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee. Thus, a customer who orders three products SKUs (Stock Keeping Units or items) weighing 200gms, 250gms and 400gms is charged a single amount of a consignment weighing more than 500gms but less than one(1) Kg. The customer is not charged for three different consignments weighing less than 500gms each.

Estimated Delivery Time?

Estimated delivery time in Business days is as per table below & is generally based on;

  • Availability as mentioned on product page
  • Destination to ship to

'In Stock'

For items listed as "In Stock", the delivery time based on your location pincode as below table. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Imported’
Items are to be sourced from outside India. These items are mentioned as 'Imported' on the product page and can take at least additional 14 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned.

'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product shall be in stock soon. Please use ‘Notify Me’ feature to know when it is available for purchase.

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

 

Local (Intracity)*

Zonal (Intrazone)*

National(Interzone)*

In Stock

2- 3 Business Days

3-5 Business Days

4-7 Business Days

Imported

14-20 Business Days

15-25 Business Days

18-27 Business Days

Pre Order

14-20 Business Days

15-25 Business Days

18-27Business Days

Back in Stock Soon

20-27 Business Days

23-30 Business Days

23-30 Business Days

Temporarily Unavailable

30-35 Business Days

33-38 Business Days

35-42 Business Days

Out of Stock

40-45 Business Days

42-46 Business Days

45-52 Business Days

Permanently Discontinued

0- 0 Business Days

0- 0 Business Days

0- 0 Business Days

*Business days exclude public holidays and Sundays.

Delivery Date Varies to the Stated Delivery Timeline?

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

Return an Item?

Returns are easy. Contact us at users@martnaturals.com to initiate a return. Once you have initiated a return, you will receive a call to explain the process. Wherever possible our Logistics partner will facilitate the pick-up of the item. In case the pick-up cannot be arranged, you can return the item through a third-party courier service. Return fees shall be borne by kartnaturals.com.

Deliver Internationally?

Valued International customers can order products from our stores at Amazon.com & ebay.com

Presently, kartnaturals.com doesn't deliver items internationally as efficiently as thru’ India. You will be able to make your purchases on our e shop from anywhere in the world with credit/debit cards issued in India and 21 other countries, do ensure the delivery address is in India.

Pay for Purchase on kartnaturals.com?

We offer multiple payment methods. Whatever your online mode of payment, you can rest assured that EBS & others are trusted payment gateway partners who only use secure encryption technology to keep your transaction details confidential at every time.

We accept payments made using rupay, paypal, Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries. You may use Internet Banking or physical banking by depositing in our various bank accounts maintained with leading Indian banks.

Cash on Delivery?

If you are not comfortable making an online payment on kartnaturals.com, you can opt for the Cash on Delivery (COD) payment. With COD you pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. This is third party controlled payment method which we don’t promote, maximum order value for Cash on Delivery COD payment is Rs.5, 000. It is strictly a cash-only payment, Indian Rupees accepted.

Paying via a Credit/debit Card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard, Rupay and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Safe to Use my Credit/Debit Card at kartnaturals.com?

All credit card and debit card payments on kartnaturals.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

Steps to Prevent Online Card Frauds?

We realize the importance of a strong fraud detection and resolution capability. Our online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In case our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. For such events & cases we apologize for any inconvenience that may be caused to customers and bear with us ensuring a safe and secure environment for online transactions.

3D Secure password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard Secure Code” services, respectively. The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Getting 3D Secure Password for my Credit/Debit Card?

You can register for the 3D secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference.

State Bank of India

ICICI Bank

HDFC Bank

Punjab National Bank

Axis Bank

Corporation Bank

Andhra Bank

Bank of Baroda

Standard Chartered India

Union Bank of India

Central Bank of India

Citibank

Deutsche Bank

Dhanlakshmi Bank

IDBI Bank

ING Vysya Bank

IndusInd Bank

Federal Bank

Kotak Mahindra Bank

KarurVysya Bank

Oriental Bank of Commerce

South Indian Bank

Vijaya Bank

Canara Bank

 

 

 


Internet Banking to Make a Payment?

Kartnaturals.com offers convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

ABN Amro Bank

Axis Bank

Allahabad Bank

Andhra Bank

Bank of Bahrain and Kuwait

Bank of Baroda

Bank of India

Bank of Maharashtra

Bank of Rajasthan

Central Bank of India

Citibank

City Union Bank

Corporation Bank

Deutsche Bank

Development Credit Bank

Dhanlaxmi Bank

Federal Bank

HDFC Bank

ICICI Bank

IDBI Bank

ING Vysya Bank

Indian Overseas Bank

Indian Bank

IndusInd Bank

Jammu & Kashmir Bank

Karnataka Bank

KarurVysya Bank

Kotak Mahindra Bank

Lakshmi Vilas Bank

Oriental Bank of Commerce

Punjab National Bank

Royal Bank of Scotland

South Indian Bank

Standard Chartered Bank

State Bank of Hyderabad

State Bank of India

State Bank of Mysore

State Bank of Travancore

Syndicate Bank

Tamilnad Mercantile Bank

 

 

 

Credit / Debit Card or Internet Banking Payment via my Mobile?

Payment gateway for martnaturals.com is not yet ready to receive your valued orders & payments through mobile money or others. Sooner we are ready we shall announce for your valued orders.

Placing a Cash on Delivery COD Order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

  • Minimum order value shall be Rs.500.00 & maximum order value for COD is Indian Rupees 5000.00
  • Cash-only payment at the time of delivery.

Kartnaturals.com

Pure Natural Products Pvt. Ltd.

Pure Greens,

Plot # 31, Sector 21 B

Faridabad, Delhi NCR

India – 121012

+91 95 600 27000 | +91 95 600 74819 | +91 129 400 1118

users@purenaturals.co.in | kartnaturals@gmail.com

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+91 95 600 27000

(10:00 am to 6:00 pm)

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