RETURNS & REFUND

“NQA” No Questions Asked Policy

Return | Cancellation | Refund

At kartnaturals.com, buying is the most natural process!! So be its cancellations, returns or refunds, just be happii naturally & enjoy click shopping. We have unique no questions asked trust led process to buy from us in confidence.

Once the order & payment method has been submitted, an order confirmation email is sent to let you know details.

100% Quality Check

We make sure, we offer happii you!! Flaw less natural products, our pre dispatch packaging is made by quality team, who are more than customer care officers.

Fresh Products Guarantee

Zero is 100%! no products shipped by us are repackaged or relabeled at CFA or stock transit points. Every unit is strictly packed at formulating &/or manufacturing units.

Free Express Shipping

All products/orders of value more than Rs. 1000/- are shipped by best courier services across India at no cost, i.e. free of charge basis.

“NQA” No Questions Asked Returns

Happii naturals!! Our mission statement means everything to us, all complaints on products cancellations/returns are refunded or replaced under only of its kind first by us “NQA” no questions asked policy.

Should you wish to return a product, we will gladly accept the return of packages within seven (07) days from the receipt of the product. Unhappy users can get replacements of same or purchase credits even up to 25% consumed products within 30 days of buying by simply returning back product with valid proof of purchase; reconnect at customer care support.

Damaged in Transit

If you have received a damaged or defective product, you get a replacement within 30 days of delivery at no extra cost. All products should be returned with all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

Customer Care Support

All services offered by us be it queries, replacements, returns or cancellations are attended by us immediately in not more than 2 business days.

We have a small but extremely competent team of naturalists, comprising of cosmetologists, dermatologists, biophysicists & formulators. Happii to assist & support most of your queries.

Available thru’ Monday – Saturday (10.00 to 18.00 hrs) at +91 95 600 27000 & users@purenaturals.co.in

Cancellation & Refund

Customer can cancel order before the product has been shipped, which is mostly within one (1) working day. Your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled in case a delivery has already been made.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 7 business days to system cancel the order and initiate a refund.

You may opt for credits for next purchases or for having the money transferred back to the source of transaction. This may take up to 10-15 business days for the respective banks to process the refund. We will notify you of same, but do get in touch with the banks directly for credits post confirmation of cancellation/refund.

kartnaturals.com

Pure Natural Products Pvt. Ltd.

Pure Greens,

Plot # 31, Sector 21 B

Faridabad, Delhi NCR

India – 121012

+91 95 600 27000 | +91 95 600 74819 | +91 129 400 1118

users@purenaturals.co.in | kartnaturals@gmail.com

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+91 95 600 27000

(10:00 am to 6:00 pm)

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